Lodging FAQ

Check-in time: 4 pm. Check-out time: 11 am.
What is your minimum length of stay? two nights
Reduced rates for longer stays? 25% discount on stays of 7 nights or longer
Where are you located? We are located approximately 5 miles west of Bainbridge, Ohio in Highland County.
Payment and Cancellation Policy? A deposit of the first nights rent is due to hold your reservation. This deposit is non-refundable. All other payments are due 30 days before check-in. Refunds are only available up to one month in advance of your stay. No other refunds are available after that time.
Children & Pets? All facilities welcome families except the Eyrie and Zen suites, which are adult-only. Sorry, none of our facilities permit pets.
Questions? To make a reservation by phone or have questions, call our information line at 937-365-1935

May I hold a large event in a Sanctuary lodge?  Sorry, daytime occupancy is limited to the maximum number of overnight guests shown for each lodge.
What should I bring? Provided at all lodges are full kitchenware, utensils, dishes, bed linens, blankets, pillows, bath towels, kitchen towels, liquid hand soap, dish detergent and scrubbies, tissue, and toilet paper, Composting bins provided.
Is there daily cleaning service? We do not provide daily housekeeping, but will be happy to arrange mid-week trash, compost, and laundry pickups for week-long stays, and once-a-week full-service cleaning for extended stays.
Last Minute Reservations: Please call 937-365-1935 for last minute reservations. A last minute reservation is considered 3 days prior to the check-in date.

All of our lodges are immersed in a protected preserve that abounds in wildlife, including mammals and insects. Our lodges are scrupulously clean and fully modern, and even though all insects are removed from the lodge by our housekeeping staff prior to your arrival, it is possible, even likely, that some will re-enter. It is not uncommon in our lodges to encounter harmless animals that are relatively rare in the city but very common here. Wildlife visitors can include spiders, wasps, ladybugs, wood roaches, and native (and pretty darn cute) white-footed mice. If such visitors would cause you duress, we recommend that you seek a more urban setting for your retreat.